Returns & Exchanges

We do not offer refunds or exchanges of any kind. We cannot accept returns as we cannot resell them, because we are a personal and health care products company.
For Morrocco Method products we recommend that you purchase trial sizes if you are trying a product for the first time. Any products returned without prior authorization will be refused on delivery or discarded within 14 business days.

IF you deem a product/s to be faulty you must contact us within 72 hours of item/s being delivered, and you may be required to provide evidence including sending the item/s back to us for a Laboratory Analysis. If it is not found to be faulty or if it has been tampered with, Encompass Health Clinic will not reimburse you for the postage or any other costs assosciated with the return of the product/s and the product/s will NOT be replaced.