POSTAGE | SPEND OVER $100 AUD | SPEND UNDER $100 AUD |
---|---|---|
AUSTRALIA POST Express Post
– Delivery Australia Wide |
FREE SHIPPING | $15 Flat Rate |
COURIER SERVICE Full Tracking
– Does not deliver to PO Box |
FREE SHIPPING | $15 Flat Rate |
Please note – we will always ship via a Courier unless it is outside of their zone and then we will use Australia Post.
Which Address Can I Provide?
If possible, it is best to provide:
- An address where you will be present to accept delivery (E.g. Work address).
- We also deliver to your home address but please keep in mind that if the receiver is not available, parcels are normally taken to the nearest post office or collection depot.
- You may include instructions at the checkout for your parcel to be left at the premises but please note that we cannot take responsibility for lost or stolen parcels if we are instructed to leave on site. Please be sure that it is safe to leave a package on premises before requesting this.
- Yes, we do deliver to a PO BOX address via Australia Post.
City | Australia Express | Courier Service |
---|---|---|
Melbourne | 1-2 Business Days | 1-2 Business Days |
Sydney | 2-3 Business Days | 1-3 Business Days |
Brisbane | 3-4 Business Days | 2-4 Business Days |
Adelaide | 2-3 Business Days | 1-3 Business Days |
Perth | 4-7 Business Days | 4-7 Business Days |
Hobart | 2-4 Business Days | 2-4 Business Days |
Darwin | 5-8 Business Days | Not Available |
FAQs
Damage Claims:Must be made within 24 hours of receiving delivery. Please note that you
may be asked to provide proof of damage (such as photos).
Lost Claims:
If the carrier is unable to provide tracking information, we will replace
the order!
Missing Parcels:
If your order fails to arrive within a reasonable timeframe:
- If you are not at the specified delivery address to sign for your parcel, the delivery driver will leave a card providing pickup details or to reschedule the delivery.
- Sometimes these cards are misplaced or lost, so if you believe your parcel should have arrived, please check your dispatch email for tracking details and Contact Us if you require any assistance.
- Visit our Contact page to report your missing order. Click Here.
Business days are counted as Monday-Friday, excluding any major holiday.
How Come the Tracking Number Isn’t Working?
It may take up to 48 hours for the tracking information to display on the
carrier’s website.
What Happens If My Package Doesn’t Arrive in The Estimated Timeframe?
All time estimates are not guaranteed. Delivery times may be delayed due to weather, public holidays or Covid19. The
carrier’s website will often state if packages are being delayed.
If there are any issues during delivery that cause a delay, no type of refund or credit will be issued.
What If the Package Gets Returned to Sender?
We will contact the customer as soon as the package is received back at our facility, if we don’t receive a response
within 14 business days, the package will be discarded, and no refund or replacement will be issued. Postage needs to be
paid again if package is to be resent.
What Happens If My Package Is Lost or Stolen?
Once the order has been shipped, Encompass Health is not responsible for lost or stolen packages that were marked as
delivered. Please contact the carrier for any information regarding the delivery.
Orders being shipped outside the Commonwealth of Australia
Customs fees, import duties, and local taxes are not included in the price
that you pay to Encompass Health Clinic. The local authorities in your
country might apply and may charge those fees, duties and taxes and are
payable by you the customer when your order is delivered at your
destination.